Frequently Asked Questions

Ordering

How do I place an order?
Choose your product, select any variants, and click "Add to cart". You can complete your order via the shopping cart icon.

Which payment methods do you accept?
You can pay using iDEAL | Wero, credit card or debit card (Visa, Mastercard, American Express, and Maestro), Apple Pay, Google Pay, Shop Pay, Bancontact, Klarna, and PayPal. You can see which payment methods are available to you at checkout. All payments are processed through a secure environment.

Can I change or cancel my order?
Please contact us as soon as possible via the contact form. Once an order has been shipped, we can no longer change it. You can, however, withdraw from the order within 14 days of receipt.

Will I receive an order confirmation?
Yes, you will automatically receive a confirmation email once your order has been placed, and a second email as soon as it has been shipped.

Shipping and delivery time

How long does delivery take?
We ship your order within 2 to 3 business days after your payment via PostNL. Within the Netherlands, you will usually receive it within 3 to 5 business days of placing your order. Shipping to Belgium usually takes 3 to 5 business days, and to most other EU countries 4 to 10 business days. You can find the delivery times per country on the Shipping & returns page.

What is a pre-order?
If a charm or piece of jewelry is temporarily out of stock, you can still order some of our items as a pre-order. We will then order it specifically for you. On the product page and in your shopping cart, you will see when we expect to ship: within 2 weeks or within 4 weeks, depending on the item. This timeframe is a guideline, not a guarantee. We are dependent on our supplier, but we do our very best to ship on time.

Will I receive everything in one package?
Yes. We always send your order in one package, which saves on packaging and trips. If your order contains a pre-order, your package will be sent out as soon as everything is in stock. The longest delivery time in your shopping cart therefore determines when you will receive everything. Do you want items that are in stock sooner? Then please order them separately.

What if it arrives later or is no longer available?
If we are unable to meet the expected timeframe, we will let you know immediately. You can then choose whether to wait or cancel free of charge; if you cancel, you will receive a full refund for that item. If it turns out an item is no longer available after you have placed your order, we will cancel it and you will receive a full refund. Your 14-day right of withdrawal simply begins on the day you receive the order. All agreements are set out in Article 22a of our terms and conditions.

What are the shipping costs?
Within the Netherlands, you pay €4.55 in shipping costs; shipping is free in the Netherlands for orders over €25. If you use a discount code, the amount after the discount applies. Shipping to other EU countries costs €7.95, and is free for orders over €50. Shipping to countries outside the EU costs €19.95. You can always see the shipping costs at checkout before completing your order.

Do you also ship internationally?
Yes. We ship to all EU countries and a number of countries outside the EU, including the United Kingdom, Switzerland, Norway, the United States, Canada, and Australia. Select your country at checkout to see if we ship to you. Please note: for orders outside the EU, import duties and VAT of your own country may apply; these are for your own account.

Returns and exchanges

Can I return my order?
Yes, you have the legal right to cancel your purchase within 14 days of receipt (right of withdrawal), without giving any reason. After notifying us, you have another 14 days to return the items.

How do I register a return?
Via the page Withdraw from your order. You enter your name, email address, and order number and click "Confirm cancellation". You can also email us at info@noxiethelabel.nl.

What are the costs for returning?
For a standard return, you arrange and pay for the return shipment yourself. Is an item damaged or incorrectly delivered? Please contact us first; in that case, the return costs are on us.

When will I receive my refund?
We will provide a refund within 14 days of you notifying us of your withdrawal, using the same payment method used for your order. We may withhold the refund until we have received the items, or until you have provided proof that you have sent them back (e.g., a shipping receipt). If you return the entire order, you will also be refunded the standard outbound shipping costs. If you return part of the order, you will be refunded the purchase price of those items.

Read the full terms on the Shipping & returns page.

Products

Are your products water-resistant?
This varies per product and material. Check the product description of the specific item for material information and care tips.

Do bag charms fit every bag?
Most bag charms fit most handles, zippers, and keychains. View the product photos and dimensions in the product description.

What if my product arrives damaged?
Contact us via the contact form with a photo of the product, and we will work together to find a solution. Also read our page on legal warranty.

Discount codes and newsletter

How do I use a discount code?
Enter the code in your cart, or in the discount field at checkout. You will see your discount in the total right away.

Can I combine discounts?
You can use one discount code per order. You can stack it with our standard deal: 3 bag charms or 3 brooches = 10% off. That one is applied automatically, no code needed.

Do I get a discount if I sign up for the newsletter?
Yes, as a new subscriber you will receive a 15% discount on your first order. You can sign up on the Newsletter page.

Privacy and data

What do you do with my personal data?
We handle your data with care and use it exclusively for processing your order and, with your permission, for marketing purposes.

Read the full explanation in our privacy policy and cookie policy.

Terms and conditions

Where can I find the full terms of sale?
All terms regarding orders, payment, delivery, and liability are described on the Terms and conditions page.

Contact

I have another question, how can I reach you?
You can reach us via the contact form or by email at info@noxiethelabel.nl. We will respond within 1 business day.